Trust & Safety

Your safety is our top priority. Here's how we help keep our community secure.

For Everyone

Verify your email — All users must have a verified email address to participate.
Meet in safe locations — For item pickups, choose well-lit public places or your front porch. Avoid inviting strangers inside your home.
Communicate through the platform — Keep conversations within LendLocally so there's a record if any issues arise.
Check reviews — Read reviews and ratings before lending to or borrowing from someone new.
Trust your instincts — If something feels off, you can always decline a request. No explanation needed.

Take photos — Document your item's condition before each loan with clear photos.
Set a security deposit — For valuable items, require a deposit to protect against damage.
Require insurance — For expensive equipment, you can require the borrower to have insurance.
Provide clear instructions — Include usage instructions and safety warnings with your listing.
Set loan limits — Control minimum and maximum loan durations that work for you.

Inspect items at pickup — Check the condition and note any existing damage before taking the item.
Follow usage instructions — Read and follow any safety or usage guidelines provided by the owner.
Return on time — Respect the agreed return date. If you need an extension, ask early.
Report damage immediately — Accidents happen. Contact the owner right away if something breaks.
Leave honest reviews — Help the community by sharing your experience.

We hope every sharing experience is positive, but if issues arise:

Try to resolve it directly — Most issues can be worked out between users.
Contact us — If you can't resolve it, reach out to our team. We'll help mediate.
Report unsafe behavior — If you encounter harassment, fraud, or unsafe behavior, report it immediately.